Privacy Policy

1. Information we collect

We may collect identity and contact details, account credentials, course and accommodation selections, billing and transaction records, communications, consent records, dietary requirements and health information that you choose to provide for safe course administration.

Our website may also record device, browser, IP address, login, cookie and usage information needed for security, functionality and analytics.

2. How we use information

• To create and secure accounts, process enrolments and deliver programs.
• To arrange accommodation, dietary needs and appropriate participant support.
• To process payments, issue receipts and maintain financial records.
• To send service messages, answer enquiries and provide customer support.
• To prevent fraud, enforce our terms and comply with legal obligations.
• To send newsletters or marketing only where permitted; you may unsubscribe at any time.

3. Payments and Stripe

Card payments are processed by Stripe. Payment details entered on Stripe Checkout are handled by Stripe under its own privacy policy. We receive transaction identifiers, payment status, amount, currency and limited billing information, but we do not store complete card numbers or card security codes.

4. Sharing of information

We may share only necessary information with payment processors, hosting and email providers, professional advisers, instructors or accommodation partners supporting your booking, and authorities where required by law. We do not sell personal information.

5. International processing and retention

Some service providers may process information outside your country. Where required, we use appropriate safeguards for such transfers. We keep information only as long as reasonably necessary for course administration, safety, accounting, dispute handling and legal compliance, after which it is deleted or anonymised.

6. Cookies and security

Necessary cookies support login, checkout and core site functions. Optional analytics or marketing cookies are used according to your cookie choices where applicable. We use reasonable technical and organisational controls, but no online system can be guaranteed completely secure.

7. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction or a copy of your personal information, or object to certain processing. You may withdraw marketing consent at any time. Some records must be retained for legal or contractual reasons.

8. Children and policy updates

Our services are not directed to children acting independently. Information about a minor must be provided by or with the involvement of a parent or legal guardian. We may update this policy when our services or legal obligations change; the date above shows the latest revision.